Black Coat

EXCHANGE POLICY

Abayas The Designer Wears, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

•  Valid Days of Exchange: Any article purchased online can be exchanged from our within 7 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
•  Proof of Purchase: This includes an online order confirmation email.
•  Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. In case of articles that are delivered in boxes such as the Abayas, must be returned with their original packaging.

Note: Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings and lighting in the installation location. Therefore, it doesn’t qualify as valid condition for exchange.

•  Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to send the article back to us to our Headoffice. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
•  Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at 
  abayasthedesignerwears@gmail.com
  Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

International Orders:

At present, Abayas The Designer Wears does not offer an exchange or return policy for international orders. However, if you receive an incorrect or damaged item, please reach out to our customer care department for assistance.

Important: Before opening your package, please take photos of the package and the invoice. Keep these photos until you confirm that your entire order is intact. This documentation will be helpful in resolving any issues quickly if you receive an incorrect or damaged item.

Process of Online Exchanges

You can now exchange your order online through our online portal for exchange by logging into your Abayas The Designer Wears Online account that you used to place your order. The Exchange validity period for the online exchange is 7 days.

RETURN POLICY

• Abayas The Designer Wears does not offer a return policy. However, we can assist you with the process of requesting an exchange for your item. Please refer to our Exchange Policy for more information.
  
  Refund Policy: Refunds are not provided in cash. Instead, customers will receive a coupon of equivalent value that is valid only for our online store. This coupon can be used immediately or at a later date. Please review the details on your coupon carefully.

ORDER CANCELLATION

• Customers have the option to cancel their orders at any time before the order is processed.
  
  Once the order has been shipped, you will receive an email confirmation that includes your invoice and order tracking ID. Our exchange policy will apply to your order once the product has been delivered.
  
  Abayas The Designer Wears reserves the right to cancel any order if: the item is out of stock, there are pricing errors, or if the credit card payment is declined by the issuing financial institution.
  
  To track your order, please click on this link: [insert link].